The Korean Public Administration Review (KPAR), which has published quarterly volumes since its establishment in 1967, is the official journal of the Korean Association for Public Administration(KAPA). As a scholarly journal, KPAR not only hold the highest authority in the field of public administration in South Korea, but also in social science. Since the National Research Foundation of Korea began evaluating journals, KPAR has been listed in the Korea Citation Index (KCI) journal index.
Conditions of service integration: Case study on the service integration of employment welfare plus centers 고용-복지 서비스 연계의 조건: 고용복지플러스센터의 연계 서비스에 관한 사례연구
김세운 Kim Sae Woon , 조동익 Jo Dong-ik , 김상태 Kim Sang-tae
DOI:10.18333/KPAR.55.1.1 Vol.55(No.1) 1-30, 2021
Abstract
Employment Welfare Plus Centers have been established to provide integrated welfare and employment services to applicants since 2014. The number of centers has reached 98 covering almost all regions, and the centers have been acclaimed as the prototype of service integration. However, whether the centers provide effective integrated services to beneficiaries has consistently been questioned. This study explores whether the centers provide integrated services, and, if not, seeks to explain the reasons for the failure through the perceptions and experiences of service providers―counselors―at the centers. The authors collected qualitative data from 15 in-person interviews with counselors, middle-level managers, and chief managers of three centers, along with first-person observations at the centers. The data were coded in accordance with emerging categories and theoretical framework. Drawing on grounded theory, the authors moved from coding, categorizing, and building a conceptual framework through an iterative process between the literature and the data. The findings are follows. First, most applicants wanted to receive only one type of service, employment service, which resulted in specificity of demand. Second, counselors at centers experience a “limit of authority” and “lack of knowledge” in integrating services from multiple organizations. Third, counselors at the centers were aware of “boundaries” between agencies due to the incompleteness of integrated management systems, such as lack of information sharing among agencies, use of separate information systems by agencies, competitive relationships with performance management, and lack of leadership for integrated management between agencies. As a result, service integration exists in rhetoric rather than in reality. To integrate services at the centers, authority, autonomy, and relevant resources should be assigned to counselors―the street-level bureaucrats―along with integrated management such as case management, information systems, performance management, and leadership.
Key Words
service integration, service linkage, human services, employment welfare plus center, grounded theory, 서비스 통합, 서비스 연계, 인간서비스, 고용복지플러스센터, 근거이론
The re-appointment system after retirement for Japanese public officials from the perspective of organizational legitimacy 일본 공무원 정년 후 재임용제도(再任用制度) 연구: 조직정당성 관점에서
How will the Korean public service solve the problem of inconsistency in the supply and demand of public officials due to the rapidly increasing numbers of retiring public officials and the increase in the payment age for public officials from 2022? To find an answer to this, our study analyzed the re-appointment system of Japanese public officials who had similar experiences before Korea reached this point. From the perspective of organizational legitimacy, the process of introducing and operating the re-employment system of the Japanese public service, which has been in place since 2001, was examined. The results reveal that the re-appointment system of Japanese public officials has been gradually and sequentially carried out for a long period of 20 years, has been operated by sufficiently reflecting the demand to replace retired and incumbent public officials, and is regarded as a policy tool to resolve bureaucratic corruption called Amakudari. The system has secured the compliance of the general public. Our study may have practical implications for the Korean civil service, which is suffering from an aging workforce and the public service pension problem.
Key Words
civil servants, retirement, Japanese civil servant re-appointment system, organizational legitimacy, 공무원 정년퇴직, 일본 공무원 재임용제도, 조직정당성
Declining trust in representative institutions calls for democratic innovations―mechanisms that can increase citizen participation in the political decision-making process. To understand the impact of different types of democratic innovation, this study applied the hierarchical logistic regression model to the relationship between trust in government and citizen participation. Citizens with trust in the government actively participated, while the innovation itself had no significant impact. Citizens who trust the government participated more when local governments achieved above-average innovations in a reactive/interactive participatory system. However, the relationship was reversed for local governments with above-average innovations in a controlling participatory system. In sum, the relationship between trust in government and citizen participation may vary depending on the type of democratic innovation the local government induces.
Key Words
trust in government, citizen participation, democratic innovation, local government, government competitiveness, 정부신뢰, 시민참여, 참여제도혁신, 지방정부, 정부경쟁력
This study analyzed the impact of the government's support system on the economic and social performance of social enterprises from the perspective of CEOs who have operated social enterprises for many years. To this end, the effectiveness of organizational governance, the expertise and accountability of support staff, and the financial support systems were analyzed using a structural equation modeling based on the survey data of 264 CEOs of social enterprises nationwide. The results show that support for community involvement and financial sufficiency had a positive impact on economic performance, and that the appropriateness of the certification, and the accountability of support staff and economic performance had a direct and positive impact on social performance. The government's financial assistance and support for community involvement were found to have positive effects by mediating economic performance. In addition, relatively large-scale enterprises run by young CEOs seemed to perform better than smaller enterprises run by older CEOs.
Key Words
social enterprise, government support system, economic performance, social performance, 사회적기업, 정부지원체계, 경제적 성과, 사회적 성과
Testing the effectiveness of competitive value model organizational culture factors on organizational performance 조직성과에 대한 경쟁가치모형 조직문화요인의 효과크기 검증: Cameron & Quinn(1999) 조직문화유형에 대한 메타분석의 적용
This study was conducted to verify the effectiveness of the most active competitive value model in organizational culture studies since 2000. In particular, it was intended to find the size of the effectiveness of organizational immersion, organizational civic actions, and innovative actions that were highlighted as organizational and behavioral factors. For this, 419 papers were reviewed and a final 29 papers were selected for analysis, of which 11 dealt with organizational immersion, nine with organizational civic actions, and nine with innovative actions. The meta-analysis confirmed that the most influential organizational culture factor in Korea's organizational research since 2000 was the changing culture. It can be assumed that under Confucian cultural traditions Korean society is culturally inherent in collective tendencies as opposed to individualism, and that this will be the same for organizational performance. Second, it was confirmed that the culture of change was a factor that increases the organization's performance, but from 2000 to 2020, the study was conducted at a relatively low level compared to the collective culture. Finally, the size of the effectiveness of collective culture was confirmed as the most important factor in organizational immersion when segmenting organizational performance, but the culture of change was confirmed as the most important factor in organizational civic and innovative behavior. These results support the hypothesis that a collective culture and a changing culture more greatly improve organizational performance compared to a hierarchical organizational culture.
In-depth analysis of organizational citizenship behavior formation: Focusing on a moderated mediation model of procedural justice 조직시민행동 형성에 대한 심층분석: 절차공정성의 조절된 매개효과를 중심으로
This study seeks to deepen the understanding of the formation of OCB by exploring the cognitive model with affect theory and a unidimensional approach. We first explain the importance of OCB through the concept of irrational behavior, and then statistically validate this theoretical extension using conditional process analysis. In this manner, we attempt to deeply explore the psychological mechanisms of civil servants and to derive practical implications at the organizational level. The findings support the theoretical extension of OCB, showing that procedural justice has a positive moderated mediation effect on the research model, and the pattern of moderated mediation effect varies depending on the type of organizational climate. The results show that social values, such as procedural justice, play a significant role in developing OCB, and that different strategies should be taken depending on the organizational climate to utilize these findings for actual organizational management.
Recently, the Korean government has expected to increase the number of top female managers in the public sector, but there is little empirical research on managerial gender. This study examines the impact of gendered networking on organizational performance. In particular, we explore the relationship between the several directions of managerial networking behaviors and organizational performance using school data in Seoul. Empirical evidence shows that managerial gender moderates the impact of outward- and sideward-oriented managerial networking on educational performance. On the other hand, internally oriented networking is positively linked with educational performance regardless of the principal’s gender. These findings may be interpreted in the contexts of the uniformity of the ruling of budget regulations, the environment, and the expectations of stakeholders. Additionally, interaction theory supports the link between internally oriented networking and organizational performance.
What context of local governance affects the acceptance factors of residents’ claimed municipal ordinances? The Korean case 2000-2019 기초지방자치단체의 주민청구조례안 수용요인에 관한 연구: 로컬거버넌스의 맥락을 중심으로
In the reality that the participation of local governments and residents is gradually emphasized, a systematic study of the factors that affect acceptance of residents' claimed ordinances was lacking. In the field of law the focus has been mainly on descriptive explanations, such as current status and significance and institutional improvements, whereas in the fields of public administration and policy the focus has been on normative aspects and individual case studies rather than on the system itself. This study analyzed the factors that affect acceptance of residents' claimed municipal ordinances by local governments nationwide from the viewpoint of local governance. The dependent variables were not only whether residents' claimed ordinances were passed or not, but also whether they were reflected or not. After formulation of the hypothesis on policy content, residents' participation, and the financial and political aspects, the logistic regression method was applied to identify factors that affected the acceptance of residents' claimed ordinances. The findings revealed that distributive policy, voter turnout in local elections, and the timing of local elections are statistically significant. They also showed that the system plays a major role in the realization of the material rights and interests of residents. This study presents the need for additional research on the status of local governance as systems through the development of more diverse distributive policy types and resident participation indicators.
